Return & Refund Policy

At Spectra, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns under the following conditions:

  • Return request must be raised within 7–14 days of delivery.
  • Products must be unused, unworn, unwashed, and in original packaging.
  • Items must include all original tags, labels, and accessories.
  • Products showing signs of use, damage, or alteration will not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or discounted products (unless defective or wrong item delivered)
  • Personal hygiene-related items (if applicable)
  • Customized or special-order products

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refund processing may take 5–10 business days depending on your bank/payment provider.

Exchange Policy

We offer exchanges only in case of:

  • Wrong item received
  • Defective or damaged product

Exchange requests must be raised within the return window.

Shipping Charges

  • Shipping fees are non-refundable unless the return is due to our error (wrong or defective product).
  • Customers are responsible for return shipping costs unless otherwise stated.

How to Request a Return

To initiate a return or exchange, please contact our support team with:

  • Order number
  • Product details
  • Reason for return
  • Clear images (if damaged/defective)

Our support team will guide you through the process.

Contact Us

If you have any questions about returns or refunds, feel free to reach out to our support team. We’re happy to assist you.